Return & Refund Policy

We want you to love your BAADL pillow. If it is not the right fit, we offer returns within 30 days of delivery.

Return Window

You may request a return within 30 days of receiving your order. To be eligible for a return, your item must be:

  • In good condition
  • Free of stains, odors, damage, or excessive wear
  • Returned with all original components, including the pillow, cover, and any included packaging when possible

Because this is a personal-use product, we reserve the right to refuse returns that show signs of heavy use, damage, washing issues, stains, or anything that prevents the item from being safely resold or inspected.

How to Start a Return

To begin a return, please email us at:
hello@thebaadl.com

Please include:

  • Your order number
  • The item you would like to return
  • Reason for return
  • Whether the item is unused, lightly tried, or opened
  • Photos, if the item arrived damaged or defective

Once we review your request, we will send next steps.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email us with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review the issue and offer a replacement, refund, or another appropriate solution.

Final Sale Items

The following items may be final sale:

  • Gift cards
  • Clearance items
  • Limited-time promotional items marked final sale
  • Products damaged through misuse, improper washing, or normal wear and tear

Exchanges

At this time, the fastest way to exchange an item is to return your original order and place a new order once your return is approved.